What is the reason behind celebrating Consumer Rights Day and what is its history. Here complete information is given about it. Every consumer has the right to choose goods or services according to his likes and dislikes.
World Consumer Rights Day is celebrated every year on 15 March for consumer protection and empowerment. The purpose of this day is to draw attention to the wrong things prevalent in the market, which undermine the rights of the consumers and what else can be done to empower the buyers. It is an annual occasion of celebration and solidarity within the international consumer movement. On this day, people around the world promote the basic rights of all consumers and demand that those rights be respected and protected, and protest about market abuse and social injustices that make them vulnerable.
This Consumer Rights Day was inspired by US President John F Kennedy and a special message was sent by him to the US Congress on 15 March 1962, in which he formally addressed the issue of consumer rights.
Kennedy said that the definition of consumers includes all of us. They are the largest economic group, influenced and influenced by almost every public and private economic decision. Yet they are the only important group… whose views are often not heard.”
World Consumer Rights Day Theme 2022
Consumer International on Monday announced the theme of World Consumer Rights Day 2022 “Fair Digital Finance”. The global consumer advocacy movement will call for fair digital finance for consumers everywhere.
Last year the theme of World Consumer Rights Day was ‘Tackling Plastic Pollution’ and in 2020 it was ‘The Sustainable Consumer’.
As the special day has arrived here are some of the rights that have been given to the consumers in India.
Right to Protection
Consumers have the right to protection against the marketing of goods and services dangerous to life, health and property, a right which is of paramount importance to ensure the safe and secure life of all citizens. This right includes concern for the long-term interests of consumers as well as their current needs.
Right to Information
Right to information provides the consumer with proper information about the quality, quantity, purity, standard and price of goods or services. Through this, the consumer can protect himself from many types of wrong things. Thus the responsibility of supplying all relevant information lies with the manufacturer.
Right of Choice
Every consumer has the right to choose goods or services according to his likes and dislikes. The right to choose means the assurance of the availability, capacity and accessibility of a variety of products and services at a fair or reasonable price.
Right to be Heard or Represented
The consumer has the right to be heard or has the right to advocate his interest. If a consumer has been exploited or wants to file a complaint against the product or service, he has the right to be heard and is assured of redressal.
Right to Seek Redress
The right to redress includes compensation in the form of money or replacement of goods or repair of defects in goods. This right ensures proper satisfaction in favor of the consumers. Prevention forums are set up by the government and are available at the national level and state level.
Right to Consumer Education
According to this right, it is the right of the consumers to get information about all the consumer rights declared by the Government of India. This right has special provisions for illiterate consumers as they are often exploited due to ignorance of redressal schemes.