Twitter India Looking for Grievance Officer Following WhatsApp, Facebook, After Hiring Second Interim Officer in July


Twitter is seeking to rent a brand new grievance officer in India. The social community had employed an interim officer in June, who resigned, after which it had employed one other grievance officer as an interim measure. The firm has now positioned an inventory on LinkedIn over the weekend to rent somebody for the function, one thing that each Facebook and WhatsApp are additionally wanting for, in keeping with listings on LinkedIn. The grievance officer job is a part of the necessities as per the brand new IT Rules — firms like Twitter, Facebook, and Google have all needed to rent a neighborhood grievance officer in order that they’ll handle complaints and grievances from Indians.

In February, the Indian authorities introduced new IT rules whereby social media platforms, OTT platforms, and different massive tech companies can be required to arrange a grievance redressal mechanism with an officer being primarily based in the nation. The social media and OTT platforms have been required to take away any content material flagged by authorities inside 36 hours.

Twitter put out a job itemizing wanting for a “Resident Grievance Officer” in Mumbai. The platform was given a final discover by Union Ministry of Electronics and Information Technology (MeitY) to adjust to the brand new IT rules in May.

In June, it appointed an interim grievance officer in India who reportedly stepped down in the identical month.

Earlier this month, Twitter appointed Vinay Prakash as the brand new interim grievance officer and stated that it plans to have a ultimate appointment for the job in eight weeks.

WhatsApp has additionally put a job itemizing on LinkedIn wanting for a “Nodal Contact & Grievance Officer” primarily based in Mumbai. “We are looking for a highly motivated professional for the role of Nodal Contact Person & Grievance officer for WhatsApp in India. This person will coordinate with law enforcement agencies in India, including facilitating timely responses to valid legal requests under applicable law and our policies,” the job itemizing reads.

Some of the tasks talked about on LinkedIn for this publish embrace overseeing coordination with regulation enforcement businesses 24/7 and work with inside groups to answer authorized requests. To make sure that requests from regulation enforcement are “reviewed and handled pursuant to applicable law and WhatsApp’s policies.” Another accountability is to offer common suggestions to inside groups concerning regulation enforcement operations in the nation.

Facebook’s “Nodal Contact & Grievance Officer” job itemizing has seen 41 candidates in the previous two weeks and the itemizing continues to be open, in keeping with the LinkedIn publish.


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