Earlier this year, some Poco X2 users experienced a similar ‘camera not working’ issue.
After updating to MIUI 12.5.6, Poco X2 users in India are reporting issues with the camera, touch, and charging. The affected users have complained on social media that their Poco X2 handsets’ cameras have stopped working after installing the latest update. After updating to the new MIUI version, some of them claim that their phone no longer responds to touch inputs, resulting in slower charging in some cases. A few weeks ago, the Poco phone received the MIUI 12.5.6 Global Stable update.
A number of users who have experienced issues after updating their Poco X2 to MIUI 12.5.6 have taken to Twitter to inform Poco India of their problems.
According to user reports, the camera on the Poco phone has stopped working in some cases. Some users have also reported that the touchscreen is malfunctioning and that charging is taking longer.
Some of the tweets expressing dissatisfaction with the MIUI 12.5.6 update received a response from the official Poco Support account. It has not, however, provided any concrete information.
Some users contacted Gadgets 360 to let us know about the problems. Users said they tried restarting the phone and clearing the camera data and cache through the settings menu. Those efforts, however, do not appear to have yielded any results.
Affected users have also gone to their local service centres to get the problems fixed in a few cases. One of the affected users told Gadgets 360 that the service centre executives are requesting that the impacted phone’s motherboard be replaced, which costs around Rs. 10,000–12,000, according to the service centre executives.
The Poco X2 was released in India in February of last year, with a starting price of Rs. 15,999. It is currently available for Rs. 14,999 as a starting price.
Poco India has been contacted by Gadgets 360 for comment on the matter and to learn more about the reported issues. Once the company responds, this article will be updated.
It’s worth noting that this isn’t the first time users have reported problems with the Poco X2. The same model had previously caused users to experience a similar ‘camera not working’ issue, which Poco India acknowledged in June and claimed affected less than 0.2 percent of users.