Teething problems and a lack of pre-delivery inspection (PDI) are just two of the issues that users on social media platforms have raised.
After a long wait due to production delays caused by a global chip shortage, some Ola Electric scooter S1 and S1 Pro owners are now experiencing issues ranging from mechanical to travel range per full charge.
Ola Electric has begun deliveries of its e-scooters, the Ola S1 and S1 Pro, which were first announced on August 15. The company also held special events in Bengaluru and Chennai for the first 100 customers who received Ola S1 and S1 Pro e-scooters.
On social media, some of the owners are now complaining about teething issues and a lack of pre-delivery inspection (PDI), among other things.
Ola Electric’s Chief Business Officer, Arun Sirdeshmukh, stated that the company has shipped nearly 4,000 scooters to customers across cities this month.
“While we have received overwhelmingly positive feedback from nearly every customer, the very few issues raised by customers, most of which occurred during transit, have been quickly resolved,” Sirdeshmukh told IANS.
It all started when Karthik Varma, an Ola e-scooter user, tweeted: “Today at the Visakhapatnam event, I received an OLA S1 Pro. It has dents and cracks all over the body. The manager promises that it will be fixed before delivery. Repair, on the other hand, is not an option. I paid for a brand-new item, not a refurbished item.”
Another Twitter user (who goes by the handle Toadie) wrote: “[email protected] My Ola S1 pro was delivered yesterday, Bavish. It had to be towed away after less than 6 kilometres of driving due to screeching noises and headlight issues. What irritates me the most is that despite promising to return my bike in a few hours, I have yet to receive it.”
An Ola scooter rider even expressed dissatisfaction with the company’s financial practises.
Rahul Prasadh wrote on Twitter: “For insurance, I had paid Rs 7,471… But when I got my policy, it only said Rs 6,695. Even the base price is not the same as when paying the full amount. What’s going on? What’s the deal with the disparity?”
On the public discussion forum Reddit, some customers claimed that while Ola claimed a range of 181 kilometres for the Pro variant, the delivered scooters only managed 135 kilometres on a full charge. Some even had a travel range of 98-100 kilometres.
Braking noise and inconsistent panel gaps were also reported by some of them, pointing to manufacturing issues.
There were, however, a few satisfied customers.
“Thank you Ola Team and Bhavish Sir for providing our country with such an amazing and futuristic product… Today, I’m feeling proud as I receive my long-awaited Ola SUPER electric scooter “Shaikh Zuber sent out a tweet.
Devarsh Vakil made the following comment: “My @OlaElectric S1 Pro arrived today. I’m honoured to be among the first to join the #missionelectric revolution. @bhash was true to his word! I’m looking forward to a long drive!”
“With our S1, we’ve reimagined not only the product experience, but also the ownership experience with our industry-first direct-to-customer approach, with every customer having a dedicated brand champion to ensure we’re always close to our customers as we scale up our deliveries across the country,” Sirdeshmukh says.
The ‘Futurefactory,’ which is said to be the world’s largest, most advanced, and sustainable two-wheeler factory, is producing the Ola S1 scooters.
According to reports in the media, the company has been experiencing production issues as a result of a global chip shortage and supply chain constraints.
The Ola S1 is priced at Rs 99,999, while the S1 Pro is priced at Rs 1,29,999. (ex-showroom). The FAME II subsidy is included in these prices, but state subsidies are not.
Ola Electric has also announced that, as part of its ambitious charging infrastructure goal, it will install more than 4,000 charging points for its electric scooters across cities next year.
Ola’s Founder and CEO, Bhavish Aggarwal, announced the launch of Hyperchargers across cities in a tweet.